Shipping Policy – Load X

At Load X, we aim to ensure that your order is processed, packaged, and delivered as smoothly as possible. Please read our shipping policy carefully before placing an order.

1. Order Processing

Once your payment has been received and confirmed, your order will be processed for fulfilment.

Processing times may vary depending on product availability, supplier lead times, order volumes, and the type of product ordered.

Please allow time for order verification, preparation, packaging, and courier arrangements before your order is dispatched.

Orders placed on weekends or public holidays will generally be processed on the next business day.

2. Delivery Timeframes

Our standard estimated delivery timeframe is 5–7 business days from dispatch, depending on your delivery address, product availability, and courier service.

Please note:

• Delivery timeframes are estimates and are not guaranteed.

• Certain products, including canopies, tonneau covers, and oversized accessories, may require additional handling or specialised delivery arrangements.

• Remote areas and outlying locations may require additional delivery time.

• Supplier delays, courier disruptions, public holidays, and unforeseen circumstances may affect delivery.

If your order contains products with different availability or dispatch dates, your items may be shipped separately.

3. Shipping Costs

Shipping costs are calculated based on factors such as the size, weight, quantity, delivery location, and type of product ordered.

Large or oversized items, including certain canopies and other bulky accessories, may require a specialised courier or transport service. Additional delivery charges may apply where necessary.

4. Order Tracking

Once your order has been dispatched and collected by the courier, tracking information will be provided where available.

Please allow up to 24–48 hours for tracking information to become active on the courier's system after dispatch.

Courier tracking information may not update immediately, and delays in tracking updates do not necessarily mean that your parcel is not moving.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please double-check all delivery details before completing your purchase.

Load X cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer. If an address change is required after dispatch, additional courier charges may apply and the change cannot be guaranteed.

6. Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address, the recipient being unavailable, or other circumstances within the customer's control, additional delivery or redelivery charges may apply.

Please ensure that someone is available to receive the delivery and that the courier can access the delivery location.

7. Large and Oversized Items

Certain products, particularly bakkie canopies, tonneau covers, and bulky automotive accessories, may not qualify for standard courier services.

Depending on the product and destination, delivery may be arranged through a specialised transport provider or an alternative courier.

The estimated delivery timeframe and applicable delivery charges will be communicated where necessary.

8. Damaged or Incorrect Deliveries

Please inspect your order upon delivery.

If your product arrives damaged, or you receive an incorrect item, contact us as soon as possible and provide your order number, photographs of the product, and photographs of the packaging where applicable.

Please retain the original packaging until the matter has been resolved.

We will investigate the issue and advise you on the appropriate next steps in accordance with our applicable policies and consumer protection obligations.

9. Delays Beyond Our Control

Although we work with our courier and transport partners to facilitate timely deliveries, certain delays may occur due to circumstances beyond our control, including severe weather, operational disruptions, public holidays, supplier delays, or transport interruptions.

If we become aware of a significant delay affecting your order, we will endeavour to provide an update.

10. Order Cancellations and Refunds

If an order cannot be fulfilled due to stock unavailability or another issue on our side, we will contact you to discuss the available options, which may include waiting for stock, selecting an alternative product, or receiving a refund, as applicable.

Any cancellation or refund request will be handled in accordance with our applicable refund policy and South African consumer protection law.

Thank you for choosing Load X. We appreciate your business and look forward to delivering your order.